Frequently Asked Questions

  1. Are your items authentic?

    - Yes. All @artinjewels gems are selected by a team of three GIA graduate gemologists who fulfill the following roles: The gemstone buyer who also selects the rough gems directly from the mines, the gem cutter, and the lab technician who operates our partner laboratory overseas. Items that have certification are noted as having such in their description. Only preorder items may be certified at the overseas lab since Philippine labs have been closed since March 2020.

  2. Does this item have a certificate?

    - The item caption or description will state if the item comes with a lab report/certification.

  3. Where is your store?

    - We do not have a physical store. ArtinJewels is a DTI and BIR-registered online business in Quezon City. Any pop-up schedules will be announced on our page.

  4. How do I know your items are authentic?

    - You may opt to invest in a lab certificate.

    - Or have your purchase checked by a third party within the 30-day return period. If our item is proven not-as-described, provide the signed report and return it in its unworn/unused condition to get your refund.

    - Please do not buy if you have any doubts regarding our items.

  5. Do you offer COD or Cash-on-Delivery?

    - We do not offer the option for COD.

  6. Do you offer layaway?

    - Yes, we offer layaway. We accept layaway of up to 3 months for new clients. However, longer payment schedules may be availed by repeat customers. BPI and BDO Deposits are accepted. Please send us a message via our contact form to inquire. A copy of the deposit slip for each payment must be sent to us for our records. Cancellation of the layaway agreement will incur a cancellation fee of 15% from the total price of the item on layaway. Items will be shipped only when fully paid.

 

How to Order

  1. Add the item to your cart.

  2. Click the cart button on the upper right corner of the website.

  3. Click “Checkout”.

  4. Fill in the form, and when you get to Payment (#3 of the form), click “Pay with Paypal”.

  5. You will have the option to pay securely using your Paypal or Credit Card.

  6. Your item will be shipped within 2 days of payment receipt.